juanph Privacy Policy

1. Introduction

juanph is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to your personal information. This Privacy Policy is designed to give you a clear, honest picture of how juanph handles your data from the moment you visit our site to the time you close your account.

This policy applies to all personal data collected through juanph.app, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of the juanph platform. It applies to all players based in the Philippines and any other jurisdiction where juanph operates.

Please read this Privacy Policy carefully. If you have any questions or concerns about how juanph handles your personal data, you can reach our Data Protection Officer at any time using the contact details provided in Section 16.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, juanph is the data controller responsible for the personal data collected through the juanph platform. As data controller, juanph determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

juanph has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO using the details provided in Section 16 of this policy.

3. Data We Collect

juanph collects the following categories of personal data from players and platform visitors:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Email address
• Philippine mobile number
• Residential address (city, province, postal code)

3.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license, UMID)
• Proof of address documents
• Selfie or facial verification image (where required)
• Proof of payment method ownership

3.3 Financial Data

• GCash or Maya account reference (masked)
• Bank account details (masked, for withdrawal processing)
• Deposit and withdrawal transaction history
• Account balance information

3.4 Gaming & Activity Data

• Game history and wagering records
• Bonus and promotion participation records
• Session duration and login timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical & Device Data

• IP address
• Device type, operating system, and browser
• Cookies and session identifiers
• Referring URL and navigation data

3.6 Communications Data

• Customer support chat and email records
• Survey responses and feedback submissions
• Marketing communication preferences

4. How We Collect Data

juanph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the juanph platform, including through cookies, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and Maya.

5. How We Use Your Data

juanph uses your personal data for the following purposes:

juanph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

6. Legal Basis for Processing

juanph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your juanph account, including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering laws, and tax reporting obligations.
• Legitimate interests: Processing carried out for juanph's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

juanph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party services that assist juanph in verifying player identities and ages in compliance with PAGCOR requirements.
• Payment processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the processing of deposits and withdrawals.
• Fraud prevention and security partners: Service providers that help juanph detect and prevent fraudulent activity, money laundering, and unauthorized account access.
• Game software providers: Licensed game developers whose titles are available on the juanph platform, to the extent necessary for game operation and fairness auditing.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the juanph platform under strict data processing agreements.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. juanph uses cookies and similar tracking technologies to keep your session active, remember your preferences, and help us understand how players use our platform so we can keep improving it.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the juanph platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience on juanph.
• Analytics cookies: Help juanph understand how players navigate the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic on the juanph platform.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the juanph platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.

9. Data Retention

juanph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active juanph account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act of 2001 (Republic Act 9160, as amended).
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter for compliance documentation purposes.

When personal data is no longer required, juanph will securely delete or anonymize it in accordance with industry best practices.

10. Data Security

juanph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the juanph platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized juanph personnel can access personal data, and only to the extent required for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the juanph platform.
• Two-factor authentication (2FA) options for player accounts.
• Automated fraud detection and suspicious activity monitoring systems.
• Secure data backup and disaster recovery procedures.

11. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juanph:

• Right to be informed: You have the right to know what personal data juanph collects about you, how it is used, and with whom it is shared.
• Right of access: You may request a copy of the personal data juanph holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to juanph's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request that juanph provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe juanph has violated your data privacy rights.

To exercise any of these rights, please contact juanph's Data Protection Officer using the details in Section 16. juanph will respond to all verified requests within thirty (30) days.

12. Children's Privacy

The juanph platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. juanph does not knowingly collect personal data from anyone under the age of 21. If juanph becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any funds in the account will be handled in accordance with applicable regulations.

13. International Data Transfers

juanph primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software developers operating internationally.

Where such transfers occur, juanph ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law. juanph will not transfer your personal data to any country or organization that does not provide an adequate level of data protection.

14. Third-Party Links

The juanph platform may contain links to third-party websites or services for informational purposes. juanph is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected through the juanph platform at juanph.app. We encourage you to review the privacy policies of any third-party sites you visit.

15. Policy Updates

juanph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, juanph will notify registered players via email or a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the juanph platform following the publication of any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the juanph platform and may request account closure in accordance with our Terms & Conditions.

16. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way juanph handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with juanph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance by personal information controllers operating in the Philippines.